Trust Center
Everything your legal, IT, and procurement teams will ask — published, dated, and versioned.Security, privacy, AI governance, compliance, and our service-level agreements — all in one place, so vendor diligence takes days, not months. If something you need isn't here, our security questionnaire turnaround is 5 business days or less.
Security
Our infrastructure, encryption standards, access controls, and secrets management — plus a published, versioned sub-processor and vendor list so you always know where your data flows.
Privacy
How we handle personal data under Saudi PDPL, UAE PDPL, GDPR, and Egypt's Law 151/2020 — our role as processor, data-subject request support, retention defaults, and our regional data-residency options.
AI Governance
Our model selection policy, a firm commitment not to train on client data, human-in-the-loop rules, hallucination guardrails, and how we respond to an AI incident.
Compliance
A per-regulation summary of what we do under Saudi PDPL, UAE PDPL, GDPR, and Egypt's Law 151/2020 — plus our own site's accessibility conformance and current certification status.
Service Level Agreement
Our support tiers, response-time commitments by severity, uptime guarantees, and escalation path — the exact terms referenced in every statement of work.
Frequently asked questions
Our target turnaround is 5 business days or less. Many common questions are already pre-answered in our procurement pack, which we send within 1 business day of a request.
Yes. It includes our company profile, incorporation documents, NDA template, DPA template, a pre-answered security questionnaire bank, our sub-processor list, insurance status, org chart, and our standard SOW template with guarantees.